Q: How to maintain solar lights?
A: Clean the solar panels regularly with a damp cloth to ensure efficient charging. Avoid using harsh chemicals or abrasive materials. Check for any debris clogging the solar panels or lights.
Q: Can solar lights be used in all weather conditions?
A: Most solar lights are designed to withstand outdoor weather conditions, including rain and snow. However, extreme weather such as severe storms or hail may damage the fixtures. Always refer to the product's IP rating for guidance.
Q: How long is the service life of solar lights?
A: The lifespan of solar lights depends on the quality of the solar panel, battery, and LED. Typically, batteries last 1-3 years, while LEDs can last up to 10 years.
Shipping Issues
Q: What are the transportation methods for solar lights?
A: We offer multiple shipping options, including air freight, sea freight, and courier services like DHL, FedEx, and UPS. Shipping costs and delivery times may vary depending on the destination and order size.
Q: How long does it take for the order to be delivered?
A: Delivery time depends on the selected shipping method. Air freight typically takes 5-10 days, while sea freight may require 20-40 days depending on the destination port.
Q: Can I track my shipment?
A: Yes, once your order ships, we will provide a tracking number so you can monitor the delivery progress online.
Payment Issues
Q: What payment methods are accepted?
A: We accept multiple payment methods, including wire transfers (bank transfers), PayPal, Western Union, and major credit cards. For bulk orders, we also accept payment via Letter of Credit (L/C).
Q: Is a deposit required before production?
A: Yes, a 30% deposit is typically required to initiate production, with the remaining balance due prior to shipment.
Q: Can payment terms be negotiated?
A: Yes, payment terms can be negotiated based on order volume and customer history. For customized arrangements, please contact our sales team.
Packaging Issues
Q: How to package and transport solar lights?
A: Solar lights are packed in sturdy protective boxes to prevent damage during transit. Custom packaging options, such as branded boxes or eco-friendly materials are available.
Q: Can I customize packaging with my brand logo printed on it?
A: Yes, we offer OEM/ODM services, which include customized packaging featuring your brand logo. Specific customization plans typically involve minimum order quantity requirements.
Q: Is the packaging material recyclable?
A: We prioritize environmental sustainability, and the majority of our packaging materials are recyclable. Specific recycling information can be found on the product detail page or by contacting our customer service team.
